CUSTOMER SERVICES

"More services than you expect..."

By customer service we mean on the one hand service and development services around the products and solutions of ACTIA IME, as well as services with which we contribute to the continuous further development and optimization of our customers and partners.

Digital Services - Digitalization

Diagnostic support and engineering

VCI Support

  • Change requests,
  • Feature Enhancements
  • Software Maintenance
  • Application Image Creation

IT Engineering - Software / Big Data

Manual Services

Installations and commissioning at customer sites (CCTV, BOP)

  • System installations and commissioning
  • System Maintenance

Camera services in buses and trains (CCTV, BOP)

  • Documentation (approvals, specifications, etc.)
  • Project coordination and documentation
  • Execution of acceptance tests
  • Logistics

Vehicle tests – remotely or on the vehicle

  • Simulation and testing
  • Troubleshooting

QUESTION?REQUEST?PROJECT?

Our team is at your disposal to answer your questions as soon as possible.

Quality

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More than a requirement, quality is one of the ACTIA group's true values, and is shared by all its employees in a certified environment. Our experience and our expertise in the automotive and aeronautics sectors mean that our hardware and software designs provide a high level of quality.

Innovation

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Since it was founded in 1986, ACTIA's spirit and policy of innovation have kept the group a length ahead of the competition. The inventor of electronic diagnostics and a pioneer in the field of vehicle architecture, particularly multiplexed architecture, ACTIA innovates across its skills spectrum to stand out from the crowd, remain independent and maintain its leading position in the field.

Service

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Service is an integral part of ACTIA's culture. It is rooted in the group's international dimension, which provides each and every one of our customers with local support that's synonymous with proximity, fast response and flexibility. There's a special ACTIA service for each of our products, systems and solutions that answers our customers' needs closely.

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