Of the more than 18,000 diagnostic devices we have delivered by now, only one special case was reported. This occurred under very special circumstances and extremely rare conditions. ACTIA I+ME GmbH therefore carries out a one-time service campaign in order to fulfil its duty of care. As a preventive measure, replacing the protectors including the rear panel is recommended. This is only relevant for the ICOM Next A device variant. Users of affected diagnostic devices are requested to contact ACTIA Service from July 2nd to September 24th, 2018.
Please contact ACTIA Service or your dealer immediately if this applies to your diagnostic device. After the action has been carried out, ACTIA or your partner will provide you with a corresponding certificate.
If NOT affected, you can obtain a clearance certificate.
Even if this unscheduled measure may cause you inconvenience, we hope for your understanding and your support in the completion of this project. We value your trust and hope for your continuing loyalty.
The service and warranty agreements remain unaffected by this service campaign.
Please check whether your diagnostic device is affected.
With your serial number, check online to see if your diagnostic device is affected by the service campaign, and needs to be upgraded.
Please contact ACTIA Service if you need any further information.
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